HP Essential Laptop, 14" HD Display, Intel Celeron N4120, 16GB RAM, 64GB eMMC, Webcam, HDMI, Wi-Fi, RJ-45, 1 Year Office 365, Windows 11 Home, Rose Gold

It didn't come with an Australian wall power plug

Charger not working🥹

I love this laptop battery life last forever. The keyboard quality is great. It doesn’t sound very clicky clacking it sounds great. I use it for school as the perfect size. Perfect laptop.

Update: Dec 11, 2023. I had purchased two of these and one decided to lock-up after one month with very little use. I couldn't even get it to boot...it would freeze during the Bios. I thought that I would take a chance and contact the company that sold it through Amazon. To my surprise, they were just excellent. There were no excuses or accusations that I had done something wrong. They asked me to ship it back to them and they emailed me a shipping label. They stayed in touch with me once they received it and had it back to me within three weeks. It's working fine now and my original profile was still on it. In a day with terrible service, it's very refreshing to find a company that stands behind what they sell and do everything possible to make the customer happy. I don't need to buy computers often, but when I do, I'll be sure to buy one from them. Thanks. I finally needed a laptop for travel as I'm really a desktop guy. I've worked with laptops for work, but haven't owned one myself in a long time. I purchased this one for the price point and the specs (especially the 16 GB of RAM). The computer arrived quickly and the computer has been working fine. It doesn't respond like it has 16GB of RAM, but it is still fast enough. I mostly work with online applications and streaming video and it works fine. I don't really have anything negative to say about it, especially at the $260 price range.

I thought this was just the right PC for us. We don't need much, web browsing, some gaming, some MS Office work. Yesterday I saw that the laptop OS needed update so started it. Noticed it was taking some time so I just let it do its thing all day. Went to turn the laptop back on that evening, and got a flash from the monitor but nothing else. I knew it wasn't a power issue because the separate mouse (not included) was lit, indicating it was connected. Tried everything I could think of then went to HP website. HP tells me there's 15 days left on the warranty ("whew!") and gave me repair options (phone, chat, local warranty provider [Best Buy]). I chose to go to Best Buy. They worked on the laptop for about 25 minutes, and while I can't tell exactly what was done, I do know it was a series of keystrokes and a flash drive. Geek Squad hands the laptop back to me and tells me it's a hardware issue and not worth the cost of repair. I take the laptop back home and get in a chat with technical support. They have me do what appears to be the same steps Geek Squad did. Then they tell me I need an empty flash drive to reset/reinstall the BIOS. Now I'm not really that tech savvy, but I know enough to tell the technician that all the steps that they have had me do I already had done by Geek Squad, their authorized repair center. Tech tells me that without doing that last step with the empty flash drive they cannot determine that it is truly a hardware issue (really??!) and that they won't be able to give me a repair/replacement if I don't take that last step. Sorry, HP, but you cannot convince me that the cost of a replacement laptop is worth more than the bad taste in my mouth, and my withering review (not only on Amazon, but to anyone who asks) of your inability to honor your very limited warranty. I can't imagine why you wouldn't send a replacement of a low-end laptop just to keep positive goodwill towards your customers. And it's why I strongly suggest anyone reading this review to search for a different unit.