Is this not the real product? I see all these reviews saying it’s not?

I left a video review about the lip mask. I’ve been buying it for a few years now from Sephora and just recently discovered (on Prime Day to be exact) that Amazon sells it as well. I was so excited as the Berry flavor which is one of my faves was on sale for 16. I bought that and then wanted to fry limited edition Mango, and also purchased the pink lemonade for my daughter as that is another fave of ours. Well the Berry came first and after I opened it I noticed the smell was weaker than my other two jars. I thought maybe it was a one of situation. Then the Mango came in(mango/pineapple scented anything is my number 1) and I opened it up and BARELY smell anything at all. I was SO disappointed about this one. These are not cheap at 25 a piece so I thought for sure there had to be a mistake. Had I not of gotten the Berry one as well I would have thought maybe it was normal, but then again all the scents we have and we have 4 of them smell delicious. However I will say the Pink Lemonade came in smelling great. I don’t write reviews on here often let alone video reviews, but that is how disappointed I was. I’m not saying these aren’t the real thing, I just question why one has a much fainter smell next to our other Berry ones and why the Mango barely has any scent at all.

What’s the difference between the gummy bear scents? It looks like two different brands.

I ordered the gummy bear. Smell is great. Brand is the same. Laneige makes several amazing scents.

How does this differ from a lip balm that I’d typically apply before bed? Facts, not opinions, please!

It costs more! Not to different otherwise. Nivea lip balm is still the best one.

I received my Amazon package but no product inside. How can I get a refund or get assistance from customer service?

They are great, just call customer service

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Lip Sleeping Mask: Nourishing & Hydrate with Vitamin C, Antioxidants, 0.70 oz (Pack of 1) (Packaging May Vary)

Lip Sleeping Mask: Nourishing & Hydrate with Vitamin C, Antioxidants, 0.70 oz (Pack of 1) (Packaging May Vary)

Product ID: 663079806

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Details

Item form
Tube
Brand
LANEIGE
Product benefits
Moisturising
Skin type
All Dry Normal
Item weight
20 Grams

🌙Overnight leave-on treatment

🍊Vitamin C antioxidant boost

💧0.7 fl oz ultra-hydrating formula

Description

💋 Sleep, Nourish, Glow — Your Lips’ Overnight VIP Treatment

UNIVERSAL LIP SAVIOR - Perfectly formulated for all skin types—dry, oily, combination, or normal—because your lips deserve the best.
WAKE UP TO SILKY LIPS - Overnight hydration locks in moisture while you sleep for irresistibly smooth lips by morning.
COMPACT TRAVEL READY - Lightweight 0.7 oz tube fits effortlessly in your bag for on-the-go lip nourishment.
LANEIGE QUALITY ASSURANCE - Trusted brand delivering premium skincare innovation with every jar.
POWER PACKED WITH VITAMIN C - Infused with antioxidants to brighten and protect lips from environmental stressors.

LANEIGE Lip Sleeping Mask is a 0.7 fl oz leave-on overnight lip treatment enriched with Vitamin C and antioxidants. Designed for all skin types, it deeply hydrates and soothes lips while you sleep, ensuring smoother, more supple lips by morning. Packaged in a compact tube, it’s a must-have for nightly lip care routines.

Specifications

Manufacturer	LANEIGE
Package dimensions	5.7 x 5.5 x 5.1 centimetres
Package Weight	0.07 Kilograms
Item dimensions L x W x H	5.2 x 4.8 x 6.2 centimetres
Item weight	20 Grams
Brand	LANEIGE
Colour	Clear
Format	Tube
Volume	0.7 Fluid Ounces
Skin type	All, Combination, Dry, Normal, Oily
Special features	A leave-on overnight lip mask that soothes and moisturizes for smoother, more supple lips.
Target audience	women
Item model number	270283329
Product Dimensions	5.21 x 4.8 x 6.2 cm; 20 g
ASIN	B09HN5CMBX

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