eufy Omni C20 Robot Vacuum and Mop Combo, All-in-One Station, Auto Mop Washing and Auto Drying for Hands-Free Cleaning, 7000 Pa Powerful Suction, Self Emptying, 3.35-Inch

Detailed review below if you want to read it. If you just want a quick summary: It changed my life, it’s worth every penny, just buy it! I don’t normally spend this much money on anything but, for me, it has been 💯 worth it! It does take some time to get it set up and get the settings that work for your needs and house but is worth it a thousand times over. Handles a massive amount of dog hair like a pro. Does good on all surfaces except cheap bath mats, you’ll have to pick those up. There is maintenance but it is not difficult or time consuming. App works well and issues are easily to troubleshoot. Anytime maintenance needs to be done, the app sent you a message and a video on how to do it. Detailed review: I’ve had this vacuum/mop for 6 weeks. I don’t normally do reviews but I’ve been telling everyone I know how this bad boy changed my life! Important to note I’m also cheap as H@ll! I don’t have much to compare it to in terms of how it measures up to the competition. I have a 10 year old first generation Eufy vacuum named BB8 that will fall down the stairs and suck up the dogs tail if not supervised so that’s my baseline. I have two 80lb Labs, two feral kids, a blue collar husband and OCD (like the kind you take medication for and left unchecked does permanent psychological damage to children). We moved from an 800 sqft house to a 3,000sqft house and by the time I was done cleaning the floors at one end of the house my family had already destroyed the other end. Keeping the floors clean and dealing with the dog hair tumble weeds was a full time job. My family had to be punking me with hidden bags of dirt and dog hair or something. I was losing my mind, literally! I spent the last 20 years saving for my dream house and the floors looked like a trap house no matter what I did! I thought our floors at our old house were bad because we had so many people in a small space. Turns out my family is just gross. In terms of this robot, who my kids have loving named Consuela, after the house keeper from Family Guy. (It is important to name them, they work better when they have names😅.) You don’t have to worry about her becoming self aware and taking you prisoner Terminator style as she is not super smart. She doesn’t always know what she is doing but she works hard at it! The first week of training was a little rough but now that Consuela and I have a system it’s a complete game changer. Comes right out of the box and set up is a breeze. I had a little trouble with the app because I already had Eufy everywhere in my house. I downloaded the Eufy cleaning app which made my Eufy home security app stop working. Eventually, I got everything on the same app and it works seamlessly (this was probably my own fault as I didn’t read the instructions bc I like to do things the hard way). Out of the box she has to map out your house. I found this was the most important step. The first time I had her map my house I didn’t move or pick up anything. The map sucked and it was a disaster. I redid the mapping step and literally picked up everything not nailed down, chairs small end tables, trash can, pots, etc. and kept the dogs downstairs. After I did this the map was absolutely perfect (a good base map is key). You don’t have to move everything when she cleans, just the first time to get a good map. My main level is one massive open concept (probably 1,000sft and Consuela identified it as one room), then 2 bathrooms and three other bed rooms. At first I tried telling her to clean the entire main level as it is one of the options. That did not go well. I feel like she might have a little adhd. I ended up taking the time to set up “Zone cleaning” scenarios and saved them on the app. Zone cleaning is the way to go with big open areas. I broke the great room into 3 sections. We have Apple home we linked to it so now we just say, “Siri, tell Consuela to clean the kitchen, living room, bathrooms, etc.” We played with the cleaning setting and found what worked for us. I have her programmed to clean different zones at different times a day. With my feral family we have to run max vacuum suction and two passes with heavy mopping so the battery drains fast. If your children were not born in a barn yard, you don’t run a wood shop and mowing business out of your garage and don’t have dogs who shed 12 lbs of hair per hour the normal settings would be fine and she could probably do our main level on one charge. With our workload she does two zones, takes a break to charge and then does two more. I have her programmed to clean each zone twice a day. I think for a normal family once every other day would be fine. My floors have never been so clean. NO dog hair anywhere! I’ve never lived in a house without dog hair. I did a deep cleaning of the floors throughout my house the day I got her and I have not had to vac or mopped since! I also think starting with clean floors is a key to success. This does not deep clean but if your start clean and run it often the floor stay spotless. With her running everyday nothing builds up in the corners, under beds and couches. It’s life changing (for me anyway)! We have laminate floors, carpet, tile and a few very thin rugs. She is amazing on the tile, carpet, and laminate but does struggle with the rugs. My rugs are super cheap, thin, and lightweight. She has lots of trouble with the bathroom rugs so we started hanging the bathroom mats after we shower which is actually better for us. Our large area rug is a bit of a struggle and hard to watch 🤣 but if I don’t watch her, eventually she moves on and it is clean. She has only gotten stuck on the rug once. So cheap rugs are a challenge but going from hard floor to carpet works perfectly! I do think she would do well with high quality heavy rugs. Like I said I have OCD so I keep a tidy house without much clutter. She does a good job avoiding objects, if the dog is napping she can “see” it and doesn’t suck up a tail like our other robot vac. It does an okay job avoiding cords but if it hits a phone charger on the floor just right it will suck it up. (Only happened once) My son left a shirt on the floor and it did end up sucking it up but it was an easy fix. All and all it does a good job avoiding dog toys and things on the floor but if she hits something at just the right angle she does get stuck but you just have to pull it out and hit restart. Consuela not going to clean up an entire bowl of cereal, a can of spaghettiOs or big spills. She would probably destroy the entire room. However, if my dogs leave a trail of muddy footprints she does do a good job spot cleaning stuff like that. She will keep clean floors clean indefinitely. Maintenance: this is not a set it and forget it type of thing. There is maintenance that needs to be done regularly to keep her going but it is not hard. There is a tray that pops out that needs to be rinsed. If you don’t, it gets clogged and pauses the cleaning cycle. Even when this happens it’s an easy fix. It has a disposable bag for dust and dog hair. Ours fills up once a week, a normal family could probably get several weeks per bag. They are not terribly expensive but I do NOT replace the bags! I just dump them out into the trash can because I’m cheap. I’m still on my original bag. Water tanks: we mop at least twice per day with the high water setting and a full water tanks lasts two days. The mop pads are cheap. We bought several and I just wash them once per week and it takes two seconds to change them. I think they’re supposed to be disposable. The worst part, which is not the vacuums fault or a design flaw, just the nature of the beast. The dirty water tank! We can go on a tank of water for two days but if you leave dirty water in the tank for an extended period of time it reeks like rotten sewage🤢. It does NOT make your house smell at all. You can’t smell it until you open it. If you empty it every day it doesn’t smell but if you forget and go on vacation like we did it’s bad! I started putting a few drops of bleach in the dirty water tanks when I empty it and we have zero smell now (no idea if it’s okay so do at your own risk). The app is awesome. If there is an issue the app sends an alert and tells you what’s wrong. It also pops up a video telling exactly what to do to fix the issue. Yesterday it told me I needed to clean the sensors and showed me how to do it. I don’t like to spend money on things like this but I use it so much I almost wish I would have spent the money on the top of the line model. Although I don’t have any complaints with this one.

Not-so-delayed buyers remorse with this one. I really wish I could return it. I payed 350 for this and it is not worth the money. It worked for three or four cleans, but the map kept getting worse the more it cleaned. Now even though I have tried deleting the map and remapping multiple times, it fails within the first 10 sqft of the first clean. I find it driving into matte-painted baseboards for hours. Nothing was obstructing the lidar sensor in front. There is nothing visibly wrong with the unit. I have only wiped it with dry microfiber since purchasing. I would not recommend this product to anyone. I have spent more time trying to get this thing to work than it has spent cleaning my floors. And again it did work right out of the box, just long enough to get me to throw away the box, maybe that's their gimmick.

I want to start by saying that this is my third robot vacuum, so I have multiple points of comparison in reviewing this model. My first robot vacuum was vacuum only, my second was vacuum and mop and this is my third. I'm pleased to say this model is a huge upgrade from my first two robot vacuums and is by far the easiest to use. The ease of use started out of the box. It was fully ready to go with mop pads and roller brush already installed. I just had to remove some protective packaging, set it on its base, and fill the reservoir with water. It was intuitive from the moment I opened the box, which would make me feel comfortable recommending it to less tech savvy individuals (for example, my mom would love the idea of a robot vacuum but all my past models required so much handholding and tech knowledge that they would have been unusable for her). The wifi-based app is very intuitive and user friendly – probably one of the more attractive apps I've used, so it can easily be used by anyone. When it comes time to vacuuming or mopping, it starts around the edges and does the entire perimeter prior to methodically making lines across the room, leaving no surface untouched. I have kitchen stools and it even does a good job going in and out of the stool legs. As the onboard dust bin fills up, it automatically returns to base to empty the bin and then goes back to vacuuming where it left off. The base has a traditional vacuum bag inside that's extremely easy to replace when needed. I was worried this would add a lot of cost to the vacuum, but they aren't expensive and last a while. According to Eufy, one bag lasts a three person household without pets 60 days, 45 days if you have one pet, and 30 days if you have two pets. Obviously this will vary depending on how much your pet sheds, but it gives you a good idea. The official bags are $3 each, so a year supply based on these estimates is $20 for a three person household without pets. On a side note, you can adjust the level of suction in the app as well as turn on a setting where it automatically increases the suction when it encounters carpeting. My previous robot vacuum that had both vacuum and mop features left a lot to be desired as the mopping consisted of me manually filling a water container on the vacuum and it dripping water on a microfiber pad while dragging it along. In order for it to vacuum a rug, the mopping portion had to be removed as it refused go on carpet with the mop attached. Conversely, this model has two spinning pads that actually apply pressure to the floor to get it clean, it autofills it's own reservoir from a good-sized container on the charging base that allows it to mop the entire house multiple times before it has to be refilled, and periodically throughout the mopping run it will go back to the base to clean the pads on its own. At the end of the cleaning session, it will clean and dry the mop pads automatically so you don't have to worry about them getting dirty or moldy. The only thing I have to do is put fresh water in the clean water container every few mopping sessions and dump the dirty water into the sink. In the app you can control how much water you want the mop to use (I use high and the floor is visibly wet but dries quickly). Something else I love about this robot vacuum is that it can mop and vacuum in the same session and can lift up the mopping pads when it gets to carpet, so it can clean the mop and vacuum the whole house without any intervention. Carpeting seems to stay dry, while my high pile shag rugs get a tiny bit damp, but dry quickly so I don't worry about it. In the app, you can also choose to have it avoid rugs entirely when in mopping plus vacuum mode. Another issue I had with my past robot vacuums was that the brush would constantly get tangled, causing the vacuum to stop cleaning and complain until I cut away all the tangles. This vacuum has a self-detangling feature with teeth around the brush opening to help keep it clean and it supposedly detangles when it goes back to the base as well. Perhaps my biggest complaint with my old robot vacuums was that they'd constantly get stuck somewhere for one reason or another and I was constantly having to save them. Then they'd try to find their position again, fail, and have to be returned to base to start over. So far, I only had this C20 get stuck once when it got confused at the top of the stairs, but this hasn't happened since (knock on wood). If it happens again, I can set up a virtual boundary in the app to keep it away from the top of the stairs. Another thing this robot vacuum does better than others I've tried is when it maps for the first time, it's just mapping, so it drives around spinning in a circle every few feet to fully map the entire space. Others I've tried map and clean simultaneously for the first go, which not only takes forever but results in a less accurate map. The only thing worth noting is that if you have more than one floor in your house, you need to carry the entire vacuum and base station to whatever floor you want to clean. The robot can save multiple maps so it will know where it is on any floor. According to the manual you can call customer service to order additional base station(s) for this situation, but I have not investigated that yet. Honestly, I couldn't be happier with this robot vacuum! It blows all the others I've tried out of the water. No complaints!

La mejor compra que he hecho en años.

Good

Excelente producto. Tardó mucho más de lo estipulado en el inicio del pedido y hubo unos detalles con la información que asigna Amazon y la paquetería que me generó estrés y mala impresión del vendedor. Sin embargo el vendedor muy amable se comunicó conmigo y me dió datos correctos del envío y la posible fecha de llegada. Super bien embalado, producto nuevo, alta calidad. Super fácil de poner en marcha. Ahora ya está limpiando y es muy fácil de usar. El segundo artículo de este tipo que tengo. El primero me duró dos años (otra marca más económica) esté se ve de mucho mejor calidad y espero dure mucho tiempo. Muy satisfecha!

We couldn't even use this for a year properly. They are also accepting the problem is from their machine, but still refuses the handle it. You can find their handling below. "Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the issue with your device. After carefully reviewing your case, we have confirmed that the main unit of your device has unfortunately malfunctioned. However, as your device is beyond the warranty period by 2 months, we regret to inform you that we are unable to provide warranty service in this instance. We kindly encourage you to purchase a new main unit to replace the faulty one. Thank you for your kind understanding and cooperation. We truly appreciate your trust in our products and services."

We love this little cleaning machine. This review is coming from someone who has yet to own a robot vacuum until now. It has made keeping the floors tidy way easier. I love the way it maps the floor out on the app and you can customize when and how you want the floors clean. I love that it can detect rugs and lifts its mops up when going over them. In our house it has a pretty easy job. We have no floor transitions (all LVP from one end to the other) and only 1 area rug in the entrance. It makes it over our air duct vents on the floor that stick out a ways without a problem though. We do however live on a small farm so that entrance rug can get quite dirty. It does a pretty decent job keeping everything tidy. I’d say still getting a broom and mop over everything on a bi weekly basis will be needed but this thing helps me keep up in between with a house full of kids and a small dog and farm boots going in and out. I love that it can easily make it under beds and dressers to get those rogue hairballs. The one thing I don’t love is that it has a section between the mops that stays dry behind it. So depending on your floors, that might be noticeable. We just make sure it does a double mop (goes both directions) and our floors don’t notice it really but that might really depend on your flooring. We also have it set to go back and rewash the mops every 5 minutes otherwise the mops get dry and she isn’t getting anything wet/clean. So far we like it. So long as no issues arise, I imagine we will keep it around for quite a while.