there is no mist coming out... is it broken? i can feel a very weak blow of air coming out from the nozzle.. but no mist. any idea what's wrong?

I know how to fix this, because I have an old one that I bought 5 or 6 years ago that worked great, so I could compare the new one that I bought in March of 2022 to the old one. I found that the problem with the newer ones is entirely with the tank, and you can fix it with 2 simple modifications. The base unit is ok. So here is what I found about the tank. The newer one that put out hardly any mist at all has a thin ring attached to the bottom of the tank with 6 thin plastic legs. The ring has a hole in the center that is 1/2" in diameter. The OD of the ring is 1.125 inches. This ring blocks most of the water and mist from going up into the tunnel to the top. The old one doesn't have this ring at all. It was easy to cut off since the 6 legs are thin plastic. So I cut the 6 legs and took that ring out of there. Then I noticed that the nozzle on the very top of the tank has a fin in it. The old tank doesn't have that fin at all. I also noticed that the hole in the top of the nozzle was just slightly smaller than the hole in the old unit's nozzle. The new unit had a nozzle hole a little under 1/2" while the old unit has a hole that is almost exactly 1/2". So I put a 1/2" drill bit into a drill and drilled out that hole. This at once got that fin cut out of there and enlarged the hole to 1/2" diameter. Presto. Now the new unit works just like the old unit. Puts out an entire tank in about 12 hours. Perfect, just like the old one was. BTW the old one ran for about 4 or 5 years (winter use only) before it quit working. Pretty good. Obviously they made a bad design change at some point and they should change it back to how the old ones were.

Is it easy to fill it with the water? I am buying it for my 85 year old mom.

You have to take out the top part and turn it up side down, open the cap, then fill with water. For your 85 years old mom, it really dependents on her situation.

Is there any safe way to add aromatherapy/essential oils?

I've been adding about five to ten drops into the tank every refill. I've been doing this for three months. Just make sure you clean the tank and base at least once a week. Use vinegar and warm water to clean both. By the way, I've only needed to use five drops of young living essential oils since these oils are highly potent.

Can you put essential oils in this humidifer?

I use only distilled water. Oils will make cleaning and deordorising close to impossible. I would add a tablespoon or two of Rose water, orange blossom water - nothing oil based.

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Crane USA Humidifiers - Ultrasonic Cool Mist Humidifier, Filter-Free, 1 Gallon, for Home Bedroom Baby Nursery and Office, White

Crane USA Humidifiers - Ultrasonic Cool Mist Humidifier, Filter-Free, 1 Gallon, for Home Bedroom Baby Nursery and Office, White

Product ID: 49333124

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Details

Special feature
Auto Shut Off
Colour
White
Capacity
1 gallons
Floor area
500 Square
Operation mode
Ultrasonic

💧1 Gallon Ultrasonic Cool Mist

🔇Whisper-Quiet Operation

⏹️Auto Shut-Off Safety

Description

💧 Elevate your air game—breathe better, live smarter.

SMART SAFETY - Auto shut-off feature protects your home by powering down when water runs low.
PEACEFUL AMBIANCE - Ultra-quiet ultrasonic technology ensures zero noise disruption—ideal for bedrooms and nurseries.
EFFORTLESS HYDRATION - 1-gallon capacity keeps your space perfectly humidified all day and night.
FILTER FREE CONVENIENCE - No costly filters to replace—just clean, cool mist whenever you need it.
SLEEK MINIMALIST DESIGN - Modern white finish complements any professional or home office environment.

The Crane USA Ultrasonic Cool Mist Humidifier delivers silent, filter-free humidification with a generous 1-gallon tank and smart auto shut-off for safe, continuous comfort in bedrooms, nurseries, and offices.

Specifications

Manufacturer	All-4-NewBorn
Part number	EE-5301W
Item Weight	1.56 kg
Product Dimensions	21.84 x 34.04 x 21.84 cm; 1.56 kg
Item model number	EE-5301W
Colour	White
Voltage	230 Volts (AC)
Wattage	45 watts
Item Package Quantity	1
Number of Pieces	1
Special Features	Auto Shut Off, Silent
Included components	Instructions manual
Batteries included?	No
Batteries Required?	No

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