Shark Robot Vacuum & Mop Combo, PowerDetect NeverTouch Pro, Self-Emptying, Self-Refill with Self-Clean Pad Wash & Dry, 60-Day Debris Capacity, 30-Day Refill Tank, 5 Technologies, Black, AV2810ZEBK

So my first robot vacuum was an original iRobot Roomba many years ago prior to this auto-dump tech. I loved that thing and it still works to this day, however obviously its nearly daily use maintenance was too much for me to do each time. FFWD to now: I live alone with a boxer dog and am gone to work each day so my home's floor was just too much for me to be able to maintain. I decided to invest in a new tech auto-dump technology robotic vac, which would be perfect. Nutshell: after much research and my great experience with iRobot, I decided to order up their latest and greatest, and at "greatest" cost. Supply chain issues delayed delivery for a month, okay, got that. After a month, emailed company just to simply get an update. Did this four or so times over the following month. I received zero, absolutely zero responses, to my utter surprise. Placed two phone calls in to their customer service, and each time after on hold for 45 minutes, I gave up. I was willing to wait - but.... Their product originated in development from the USA, by higher ed students originally afterall. Wellll, suffice it to say I experienced the outsourcing effects of their company. To cancel, I ended up having to go to the lengths of changing my credit card number, updating auto-charges from other providers on that account and it was THEN that I FINALLY heard back from iRobot. Who would want to invest $1300 in a device with zero company customer service response after 4-6 or so tries? Not me. So saddened to see yet another great company to sail off our lands. So I decided to give Shark a try at half the price-I have some of their appliances which have been great. First delivery didn't go well, and that's because I didn't pay attention to the exact model AND the seller. It arrived, I set it up, and the battery would not take a charge. Turns out it was a "previous" model - obviously had sat on some shelf for who knows how long. Returned, and Amazon covered my back on this. More research showed me that that unit wasn't the current model. I decided to order this one which at this time is the CURRENT model, and sold THROUGH Amazon, fully returnable. I can not say enough about this little critter! It's just amazing! This robot vac has made a huge difference to my home. I don't really understand the other reviews' complaints about it's vacumming "noise" be it while operating or on its base in sucking out the bin. It's absolutely no louder than my wired Dyson unit while "sounding like an airplane taking off," for all of less than 10 seconds. To me, the freegin louder it is, the better it's cleaning out the robot! I launched it without even preemptively vacuuming my home- it worked hard and it took a few good cleaning out's to get it more leveled out and that's on me. I made a few changes to my home physically and reset its map by deleting the map (put my couch up on hockey pucks for access-it's about 3.5" tall). It's now re-learning my home and doing a fantastic job after several runs! I can add "high traffic 'rooms' " or areas layed over the top of overall rooms. Contrary to other reviews I've read, probably earlier ones, you can add rooms and name them to your use- I've overlayed "rooms" over larger "rooms." I love this thing! I can't believe it's only been a month of use - I've used the crap out of this thing. No issues and very adaptable. The only thing I look forward to is to be able to program more than one program. You can currently program one session- per day, per week, every each day of your choice, but of your selection of rooms identified including all of the rooms. Can't do an additional sub program of, say, "high traffic areas," which I've added as additional "rooms." I've read that is coming in future software updates. iOS WiFi connectivity is great. Map views when swiping give you more than one historical map of effected coverage. At half the price, "customer service" response remains to be seen (I've not had to), I would recommend this unit. Just make sure you look at current models, and not the older very similar looking models. As with any robotic vac, I'd recommend a home, or shop-use air compressor with regulated output to soften as needed for blowing out all as needed. I also found some great video reviews online that taught me a lot about this model line- very similar responses. By design, one can tell older vs newer units simply by how its dump cannister is designed. The map image I am attaching is one of its first runs of learning, and you can see it did a really good job of coverage for its first attempt. Smaller home in my case but numerous areas-after which I edited rooms, areas and overlayed high traffic areas as additional rooms for double-cleaning. It's been great once my home floor condistions leveled out and the robot can easily cover all areas. Not hard at all- give it a whirl! Hope this helps some. r-

I bought this as a gift for my niece to help her keep her apartment clean. The apartment is an unusual shape and also hosts three cats and a German Shepherd. We have encountered two small problems with the product The first is that the robot would not start its exploration run where it maps the rooms. The app showed an animation indicating that the mapping was in progress, but the robot never left the base where it was charging. Canceling and retrying yielded the same results every time. Eventually we force-quit the iOS app, and this time the exploration worked and built an accurate map of the entire floor. The second issue is that the robot failed to remove the dirty water of the first mop cleaning into the gray water tank of the base. Instead it spilled onto the floor around the base. But this turned out to be human error: the lid of the gray water tank of the base wasn’t completely closed, preventing it from producing the suction needed to lift the water up into the gray water tank. Other than that, the robot works really well. It required minimal assembly to put into service, it is quiet, and vacuuming and mopping work well. It has handled obstacles, irregular boundaries and rugs well, even when the edges weren’t lying flat.

I've had an older Shark robot vacuum for several years & it works great - never struggles with area rugs and works well. I decided to upgrade to a Shark robot vacuum + mop combo. Out of the box, the "never touch" 60 day model AV2800ZE was easy to set up & I love the ease of access to the clean & dirty water tanks. So I set it up, sent it off to map the house, and was underwhelmed by the way it struggles to go over all the area rugs. Doesn't matter if they're thin, thick, lightweight, or have non-slip (heavier) backing - every time this robot transitions from solid surface to an area rug, it "trips" (my old Shark robot has zero issues with these same rugs). At one point I heard it in the hall sounding obviously stuck on something and when I went to investigate, it was stuck on a corner and tangled in the hall runner to the point that it frayed my new area rug! I decided maybe that was just a fluke & I'd let it finish mapping the house then send it for an actual vacuum session & see if it improved once the "obstacles" were known. I will say it does vacuum well and even though I'd just vacuumed with my upright vacuum, this little robot still managed to find more debris so in that regard, it's fine. But the area rugs were still a struggle. I've posted a sped-up vid of sending the robot to vacuum a specific room and in the video you'll see it tripped over the area rug, made a few passes, then inexplicably decided it was done in that room and sent itself back to the dock (it was fully charged & did not need to empty any debris). It barely vacuumed 1/5th of the room and was less than impressive in the way the area rug outwitted it. And if that wasn't enough, I sent the robot to mop the dining room and it left entire mapped areas untouched before deciding it was done and returned to the dock. Finally, although my old Shark and this new Shark use the same SharkClean app, the interface completely changes for each device. The old Shark has an easy to use interface that allows me to actually map each room the way I want it to map but the new device somewhat forces what it thinks each room is, then makes me "separate" rooms and then merge them back together - hard to explain but it's just frustrating that the new device doesn't have the same functionality in the app as the old one - and it's bizarre because I toggle between the two Sharks in the app and the interface totally changes from one to the other, and not in a good way. So for $800 I expected this to work just as well if not considerably better than the $200 Shark robot vacuum I've had for 5 years but it falls short in every way. I had such high hopes & was beyond excited to buy & use this new Shark I'd splurged on, but I'm so disappointed with this purchase. Will be returning it promptly and sticking with my old Shark robot vacuum and a regular old mop, I guess.

Unable to register for warranty in Uk no plug adapter think it should be provided for the money you pay also to send the parcel back I’ve got to pay another £140 this is a disgrace that with the label the site has provided

I live in a two-bedroom apartment with my partner and our five animals – two dogs, two cats, and a bird. Naturally, our floors are constantly covered with fur, dust, and feathers. After spending a lot of time watching YouTube reviews and reading up on different robot vacuums, I decided to go with this one after seeing a demonstration of its power on carpet. Even though we have mostly hardwood floors with only a small area of carpet, the way it handled sand on carpet sold me. That was in February 2024, and now, in mid-February 2025, I couldn’t be happier with my purchase. For the first 9 months, we had Rosie, our robot vacuum, on a cleaning schedule for 7am every day, except Sundays. At first, it was perfect. But one unfortunate night, one of our dogs had an accident in the living room. I didn’t even think to check the floor before starting Rosie’s cleaning cycle, and as you can imagine, she ended up spreading the mess all over before heading back to her dock. It took me over two hours to clean up, and Rosie needed about two months to dry out and get back to work. Lesson learned: never schedule cleaning when you have pets! Always inspect the area first before setting Rosie to work. After some time, I was able to clean Rosie thoroughly. I removed the battery and cleaned every part I could without disassembling her completely. With a lot of patience and the help of Q-tips, cleaner, hot water, and paper towels, I managed to give her a proper cleaning. After ensuring she was fully dry (five days, just to be sure), Rosie was back on her daily chores, and everything returned to normal. For the first nine months, I barely needed to pull out my traditional vacuum. I only used a small hand vac to clean behind doors, and within five minutes, I was done. It was so convenient to let Rosie handle the bulk of the work! In conclusion, I’m incredibly happy with this purchase. With five animals, a clean home can be a challenge, but Rosie has made it so much easier to keep everything tidy every day. It’s been worth every penny. If you have pets and need a reliable cleaning solution, I highly recommend this robot vacuum. It’s an investment that pays off in convenience and cleanliness!

Works great. The mapping works well and had my entire home layout developed accurately over the course of a few runs. It is good at heading straight for the dock from the farthest point in the house. One of the things I found most difficult to find out before purchasing was whether the app was going to support “no go” zones and was happy to find out that it does have no go zones for spots you don’t want the robot to go near. One thing I did not like was the durability of the brushes it came with. After one run over my rug the bristles on one side completely came undone. The other one is still in tact and it actually still cleans the rug and rest of the floors well. I have since ordered some new ones to see how they will work out. A design flaw I don’t like is the location of the on/off switch. It is located on the side of the robot and happens to be at the same height as all my spring door stoppers. Every now and then, when trying to go around the springs it will actually push itself into the spring and shut itself off.

Haven't had for very long so don't know how long it will last... I have a back injury thanks to a drunk driver and vacuuming hurts. Got this so that my floors get vacuumed and I feel no pain. I have hardwood floors and it keeps things clean. Sometimes it misses stuff in a corner or too close to the wall but I'm loving it. It does seem to have an issue with getting plugged when it is dumping in it's dock but it's not a big deal to pull out the larger pieces causing the issue. I live on a farm and have a wood cook stove and it's keeping up with the dust/mess that involves. I can't get the remote part to work but think that's a MY PHONE issue and not it's problem. I recommend it.

Works great