KOHLER K-22068-WB-CP Graze Touchless Smart Voice Control, Kitchen Sink Faucet Konnect, Polished Chrome

Delivery was as fast as promised, and we love the fixture.

I am really disappointed with the quality and unreliability of such a high end faucet from a formerly reputable company. The things I like: 1.Really good design aesthetics 2. The three spray modes, particularly the "berry washing" gently and volume 3. Spray hose smooth and reliable retractable design that prevents from kinking on under sink components (pipes, etc). The bad: 1. missing parts. I've had to return three of these due to missing parts, key components. Quality assurance is lacking here and must be addressed. 2. Pitiful and incompetent documentation. Does not even include a parts list, with names of components. This Results in not knowing what parts should be in the box and later referenced to in the poorly written installation instructions. 3. The VERY poor quality of the design and parts tolerance of the electro-mechanical operation of the solenoid control valve. This causes unreliable and unpredictable operation, often to the point of just stops working, or on/off oscillation. The cause of issue is primarily caused by the defective solenoid open/close position control, on the white bypass valve control that is used to switch the valve from manual (power loss etc) or touchless operation. Specifically the issue is that the inside valve plastics are misaligned and are stuck causing the actuator to freeze up which requires rotation of the manual bypass (used during power loss) to "free up" internal components. You have to open and close (clockwise/counter clockwise) the manual bypass valve several times, well beyond the open/close limits positions with a fair amount of force to enable smooth operation, and to locate the very specific position to allow the solenoid to operate in touchless mode that is actuated by the touch sensor. Its a very challenging weak link in the design. The troubleshooting suggestions in the installation manual do not cover this issue This defect has caused literally days and weeks of my time too diagnose and work with customer technical support who has no idea this is the issue and keeps sending me new control panel which in fact is not the issue at all. The overly complicated design coupled with a very poor quality components in the solenoid make this a very frustrating product to install and operate, and very disappointing. Don't waste your money on this touchless operation model of this faucet. If you want this faucet for the reasons I like it (stated above) then purchase the manual operating model with no electronic components. Kohler has missed the mark on this, and is in the plumbing business, not electronics, and it shows. I hope Kohler cares enough pay attention to customer reviews and feedback to address these sub standard design and quality control issues. Very disappointing.

The faucet works as expected, and it is a beautiful piece for the kitchen. I’m not sure I would get this touchless over just the regular one for the money now. Sometimes it shuts off when I don’t want to, so not sure I would order this particular one again, but I would definitely order the design

Great faucet, good sprayers, I loved the wide angle because it allows you to do the dishes more comfortable without forcing or bending your back toward the front too much.

One day I noticed my faucet at a trickle. I turned the faucet off and back on with a wave of my hand and the faucet ran full stream upon restart. I noticed this issue happening on and off over a period of days and each time turning off the water and restarting the water fixed my flow problem. Kohler told me to flush my lines and I paid a plumber to come and flush my lines and check the filters for debris. Faucet continued to experience the problem more frequently and my solution of stopping and starting the flow was no longer working. The faucet developed an 80/20 policy where 80% of the time I had a trickle of water and 20% I had normal water. The switches from trickle to full or back were unpredictable. Kohler send me a new head (after my plumber had removed head and issue wasn't solved) and another part that required the entire faucet to be disassembled to replace. This was the 3rd visit by the plumber (initial install plus 1 previous visit to flush lines). At this point, my plumber engaged the manual override and now my faucet flows fine but I have no handless capabilities. After days and days of no response form Kohler, I received a brand new faucet. Now I just have to pay a plumber AGAIN to come and install it. I can't afford the plumber coming over every 2-3 weeks to fix my 1 year old faucet. -------- Kohle3r eventually replaced my faucet. I had to pay another plumber to come and install this faucet. Then the faucet didn't work because the app couldn't connect to the faucet. I paid the plumber an hours salary playing with the app trying to set up the faucet because there is no water without the app. Finally, when my plumbers bill became too much, we set the brand new faucet to manual mode and the plumber left. When I contacted Kohler for app assistance. Instead of troubleshooting the app, Kohler offered me another replacement faucet, a lesser product without fewer features. My guess is I would have to pay that plumber as well.