Philips Wi-Fi Smart Lock with Handle, Keyless Entry Keypad Door Lock with Handle, Front Door Deadbolt Set with WiFi Gateway, App Control, Fingerprint Unlock, PIN Code Unlock, Auto Locking

I’ve been using this lock for about a year. It worked flawlessly for the first 10 months, but then the fingerprint sensor suddenly stopped working. I tried everything—resetting it, changing batteries, but nothing fixed the issue. I reached out to customer support, and honestly, they were great. Once they realized troubleshooting wouldn’t solve it, they shipped me a replacement unit right away. Kiara from support was especially helpful. She stayed on top of my case, followed up regularly, and kept me updated until the replacement was on its way. That level of service is pretty rare these days and definitely appreciated. One thing I’d love to see improved is the app. It doesn’t support biometric login and doesn’t remember your username/password, so having to log in every time you want to change settings gets annoying. Overall, solid product backed by excellent customer service.

I installed it on my front door, and it’s been working smoothly from day one. Pros: • Multiple unlock options – Fingerprint, app, PIN, and traditional key backup •Fingerprint reader is fast and accurate •Auto-locking feature gives peace of mind when I forget to lock the door •WiFi gateway makes it easy to lock/unlock remotely or check logs in the app •Sleek design – Looks modern and doesn’t stand out awkwardly on the door Cons (Minor): • Setup took about 30–40 minutes, but instructions were clear What I love most is the fingerprint access—it’s so convenient not having to fumble for keys. I’ve also given PIN codes to my older kids and can see when they come and go through the app.

The software setup and installation were easy enough. I had an issue where the entry-bar handle (on the inside) only worked by turning up but Philips Support provided the replacement part. After installing the new part, everything worked perfectly!

Was super easy to install, and fit right over my old door hardware holes, so no painting necessary. The finger print feature as others have mentioned doesn’t work consistently. But the key pad works great, as does the app so long as it’s connected to wifi. Parts are high quality.

This is our experience with this product. We do have prior experience with installation of locks, deadbolt locks and smart locks. Although this product looks modern and sleek and boasts some great features, in reality it is just a disaster start to finish. Highly recommend you RUN FAR AWAY from this product. Specifically, the handle set was apparently defective (or maybe they all do not work?). We spent HOURS trying to get a seemingly simple device to work. This includes 45 minutes with a very generous Home Depot employee knowledgeable about locks, our door installer (also knowledgeable with locks), and a number of emails back and forth with Philips support. Be aware, their support is completely ineffective. It appears these are just people answering a phone and trying to help by looking stuff up in a manual. No real product knowledge as far as we could tell. Difficulty in setting up the software - it took us several tries to get this working properly. Be aware the password reset "feature" is non-functional. It only directs you to the login screen where it asks for a password. Clearly, if you are needing a password reset providing a password will be impossible. Even if you call support, apparently, they cannot reset a password either. Yes, makes no sense, but here we are. Software does not always display the correct status of the lock. For instance, if you are away from home and want to check the status, you may find it tells you the door is unlocked (concerning) when it actually is locked. Or vice versa. I have stood right at the door and had the software tell me the door was locked when it was not. The fingerprint recognition technology, while seemingly a cool feature, is VERY hit-or-miss. Sometimes it works, sometimes not. Very aggravating. If you get through all this and do decide to buy this product I would STONGLY advise that you dry fit the components of the handle set first BEFORE you drill the lower hole in your door. We spent a week highly stressed over this stupid lock because we had already drilled the hole for the handle set before we realized it did not work. Professionally installed, quality doors are expensive, and we were very worried our new door had been ruined and that we would not be able to get another handle set to fit to the existing hole. Save yourself time, money and stress - do not buy this awful product.

Love this! It was a bit of a chore to install (had to drill extra holes). But set up was very easy. And I love that it has a hidden key hole. I was unaware that it did not come with 4 AA batteries - so we just installed it at the new house and were able to use the key to ensure that everything was locked up. I also really like the handle - it looks very modern and sleek. Overall I am very pleased with this product and would recommend.

Quality product, a little difficult to program but didn't need tech support. Lock works great remotely and stays connected to wi-Fi. Nice to know if the door is locked or unlocked when you are 2,000 miles away. Finish on product is very good, good value for the dollar. Installs in standard door prep. Would buy again

Make sure to the door lock is not loose and aligned as mine wasn’t and I keep getting errors. After troubleshooting it works great! So far this lock is exact what I was looking for to secure my home. All features work great. Having to not use fingerprints is I think the best feature. highly recommend it.