Ooma Telo with 3 Cordless Handsets

Update/edit: one move and new computer purchase (M2 silicon Macs) later, and the Ooma is STILL going strong, with little to no problems. We use our own uninterruptible power supply, which has been a godsend with the storms and iffy power lines around here, and it keeps the Ooma system & our Internet up and running with no issue (so far, long enough for the power company to get things back up and running again.) My *only* complaint was that Ooma blocks our pharmacy robo-calls for no reason -- we don't have their prime service, so no blocking ability, and it was only affecting the robo-calls. Ooma Customer Service made our settings were right, then escalated the matter up. It's only affected the "your meds are ready" notices, which is really odd: irritating, but not a big deal. Even weirder, all the useless flood of robo-calls from our health insurance get thru with no problem. Still, a small irritation is a tiny thing, compared to the :)))) for all the $$$ we're not giving ATT. Important details: we use an older (2018) Intel Macs on AtlanticBB/Breezeline. We've used an ATT landline for years & have never had a cell phone or Internet phone; we're probably the last GenXers in the US to even have a landline, & since we barely use the phone anyway, never felt the need to switch. However, ATT's worsening service, horrible customer care, and persistent issues with our line finally drove us to look for other options. Ooma was recommended to us by folks on the Reddit sub for our city (r/Columbus). I was a bit concerned over the bad reviews here, I admit, especially since health issues require us to have a reliable 911 ability. After going thru the entire setup process, I'm now puzzled; the biggest problem we had was entering our credit card info. So, this is the basic Telo unit with three wireless/wifi handsets. Telo plugs into your modem/router, handsets' bases need to be plugged into a power source & the bases connect over wifi to the Telo unit. We've currently got two of the handsets in use; third is being saved as a backup. The setup directions (booklet & app) were clear and easy to follow: set up the account, plugged the Telo unit into the ethernet port of our modem/router unit & waited for all the updates to finish. That part took over an hour, mostly because our ISP had sent us new equipment the day before and THAT was having fits. Two reboots, one reset & a call to Breezeline support later, our Internet finally stabilized & Ooma's Telo finished its updates. Plugged in the wifi handsets, waited for the handsets to download their updates, got the "welcome" call from Ooma, and much cheering commenced. Our ATT line has been filled with static for the last couple months, ruining several important calls & making it hard for callers to hear us, too. As our first test, we had my elderly mother-in-law call us on the new temp number, and we talked to her on a perfectly clear connection on those wireless handsets while we walked around the apartment to make sure the connection held. It's a small apartment, roughly 600 sq ft, and the connection was clear & strong all thru it. We're surrounded by tons of other Wifi points/home networks, but there's no interference. We're still getting used to all the options & menus on the handsets (old phone is just a simple handset attached to an answering machine), but the documentation & shortcut card have been easy to understand & follow so far, and our phone needs are pretty basic anyway. the only major issue was getting the billing information entered in. For some reason, Ooma's app, website, & automated phone customer-service refused to accept any credit card info from us. Bank showed no issue with the account, but didn't show any declines or auth attempts from Ooma, either. Took two calls to Ooma Customer Service to resolve -- first rep referred us to the automated phone line (no go); second call rep had to transfer us to an actual supervisor to manually enter the billing into our account. Our old phone number finished its porting yesterday -- took only a week & works great. I'm dreading the ATT cancellation call, but that's ATT's issue. I'll add to this review after a month or so, after we've settled into and used Ooma a while. But so far? Impressed.

My first Ooma just died. I had it for over 10 years though so I'm pretty ok with that. I'm a little disappointed because I thought this was the Telo Air - which is totally wireless. And it's not. It has to be plugged in to the router/modem. So, you're pretty limited on where this can be. Why aren't they ALL wireless at this point? Other than that though. I've been using Ooma for years and really like it. I think it's a little expensive at $100+ a year and then you also have to pay taxes - which in my case are like $13 a month. 911 isn't great. Someone was breaking into my home years ago. I called 911. They didn't get there for 4 hours because Ooma had sent them somewhere else. Part of that is a bad 911 operator who didn't listen when I gave my address. He just looked at what the phone system was telling him - and ooma was telling them I was in another city. So, I had a smashed window, cuts on my arm and the guy got away. Thanks ooma. I noticed that when I bought this new ooma there was a big note as soon as you open the box specifically saying, and I'm paraphrasing "Listen, 911 is awful on our service. You need to do this this and this to make sure it's even kind of accurate and even then please be specific to the operator and tell them you have an internet phone and they may be seeing false information." Other than those complaints - and they may be big ones for some of you - I do like ooma. I really like the call blocking and black list service. I like these new hand sets too. Since they're made for the ooma telo devices they work much better than any other average phone (which will also work) My old set had an answering machine. So, I had an answering machine and ooma's voicemail. I never knew where my messages were going. Some would go to machine, others to voice mail. And that kind of stunk. Now that I've replaced my very old beat up phones, I just have the voice mail. The phones have nice color screens. Are easy to use. Can be used as intercoms. And each phone can be programmed to ring with a different phone number. So, if you call me/the house these 2 phones will ring - my daughter has her own line so if you call her JUST her phone will ring. It's very convenient. Ooma isn't perfect and it has its problems but the good outweighs the bad. In my opinion.

Bought this for a home unit; nothing in the description says this is a business unit. Once received, they tried to get me to set up a business account for 19.99 or 29.99 a month. Nothing in the documentation in the box says this is a business unit. Or the labeling on the outside of the box. I will be asking for a return; this was not marketed on the Amazon store correctly By OOMA. Ooma Telo VoIP with 3 HD3 Handsets Complete Home Phone System for Unlimited Nationwide Calling, Mobile App Access, and Robocall Blocking Affordable Landline Replacement Visit the ooma Store 4.0 4.0 out of 5 stars (919) | Search this page 400+ bought in past month $140.77 with 6 percent savings-6% $140.77 List Price: $149.99List Price: $149.99 Or $46.93/mo (3 mo). Select from 2 plans One-Day FREE Returns Unlock a $150 Amazon Gift Card upon approval for Prime Visa. May be available at a lower price from other sellers, potentially without free Prime shipping. Style: Phone Service Brand ooma Color Black Telephone Type Cordless Number of Batteries 6 AAA batteries required. (included) Material Plastic Power Source Corded Electric Dialer Type Single Keypad Item dimensions L x W x H 10.9 x 8.5 x 6.1 inches Answering System Type Digital Compatible Devices Ooma HD3 Ooma Telo Smart Home Phone Service The smartest home phone is the one that gives you exactly what you want with the greatest savings. That's Ooma Telo. Connect Ooma Telo to your high-speed internet and get crystal-clear nationwide calling for free. You pay only monthly applicable taxes and fees. The Ooma HD3 Handsets offer improved HD Voice call clarity and features made possible by the Ooma cloud-enabled platform. The three handsets have a two-inch color screen where you can sync contacts from Facebook, LinkedIn, and more. They also have a built-in speakerphone, advanced voicemail features, and a detailed call log. Features included with the basic calling service: Low-cost international rates and unlimited international calling plans. Voicemail, caller-ID, call-waiting, address-based 911 and 911 text alerts Choose a new number for free or transfer your current number for a one-time fee. Ooma Home Phone mobile app offers free outbound calling from your Ooma number.

Phones work well. I had 1 not charging very well had to get new rechargeable batteries. I have internet-based fiber optic put in town and it is a lot cheaper than my land line was before, so I'm happy with them. It sounds like cell phone do. It doesn't work like our old land lines did they were very clear no echo or anything.

Let's start by saying I had 6 years of troubleshooting over the phone. This system is supposed to be plug-and-play. In my case, it was not. It seems like I was messing with the App before getting a dial tone, or the service got hung up in the server, which I don't know. What I do know is that I was able to get the Ooma device online. The phones didn't get a tone, and what I liked the most is the customer service, on a Sunday, and available, of course, for business communication; you are supposed to have technical support in place. After two technicians, one and a half hours, and many attempts of unregistering and registering the three wireless handsets, when the tech was about to give up and had already told me to return them, or he could send me new systems, but it would take longer than Amazon, I decided to power-cycle the Ooma device, and vuola!!! I finally got a tone 🎵 What I dont like about them is that when you save a contact, you're only saving a phone number, not a name. Also, the quality of the speaker is not great, is ok. Other than that, calls are clear. Of course, the system is connected to our router, which is getting 1 TB of fiber-optic speed. I do recommend this system. We chose to get it so our soon-to-be teenage girls dont use the iPads that much. The best thing is that they agreed to it.

I thought that the HD3 handsets would sound great because of the reasons Ooma gives in their marketing, but the fact is that the sound quality for me and for whoever I talk to is very poor. I switched out our 15+ year old Panasonic cordless phones for these, and several people commented on how the quality went down. I've also tested both of them on the same call from different parts of the house, and the old phones are much better in every case. The telo base unit and the free service are great, and probably deserve five stars, but the HD3 handsets have dropped that down to three. I'm switching back to the Panasonic phones even though they I will lose some of the Ooma features, because sound quality is the most important feature to me.

I have an older version of this phone system, so I bought this phone system for my mom. It brought down her phone bill quite a lot. Works really well and transitions her old phone system with ease. Set up was no issue. The value is great for the product and definitely great for the money you saved transitioning to Ooma. I would recommend the system to everyone, especially for the cost. You can also use the phone system with your existing phones, but I believe there’s an adapter that’s needed.

I recently upgraded my home phone system to the Ooma Telo VoIP Home Phone with three HD3 handsets, and I couldn't be happier with my decision. This product has transformed my communication experience with its superior features and exceptional quality. Crystal Clear Call Quality The HD3 handsets deliver outstanding call clarity, making conversations feel as though the person on the other end is right there in the room with you. The high-definition voice technology is truly impressive and a significant improvement over my previous phone system. Easy Setup and User-Friendly Interface Setting up the Ooma Telo was a breeze. The step-by-step instructions were clear and easy to follow, and I had the system up and running in no time. The handsets are intuitive to use, with a simple and clean interface that even less tech-savvy family members can navigate without any trouble. Versatile Features The range of features offered by the Ooma Telo is fantastic. From voicemail and call blocking to the ability to sync with my mobile phone, this system has everything I need. The intercom function between handsets is particularly handy for our multi-level home, allowing us to communicate easily without shouting across rooms. Cost-Effective Solution One of the best aspects of the Ooma Telo is its cost efficiency. The ability to make unlimited nationwide calls without a traditional phone service provider has significantly reduced our monthly bills. Plus, the option to add international calling plans at affordable rates is a great bonus. Stylish Design Aesthetically, the handsets and base station are sleek and modern, fitting seamlessly into our home decor. The handsets are lightweight but sturdy, with a comfortable grip that makes them easy to handle during long conversations. Excellent Customer Support Finally, the customer support from Ooma has been top-notch. Any questions I've had were promptly addressed by knowledgeable and friendly representatives. It's reassuring to know that help is readily available if needed. In summary, the Ooma Telo VoIP Home Phone with HD3 handsets has exceeded my expectations in every way. It's an excellent investment for anyone looking to upgrade their home phone system with advanced features, superior call quality, and significant cost savings. Highly recommended!

worked exactly as advertised

Bad choice made

Works fine, as should be expected.

Upgrading was extremely annoying and frustrating. You need to contact them to do an upgrade to a new device, which requires calling a 1-800 that takes forever to get through. When you finally speak to someone they need to escalate the request and advised I'd be emailed when it was ready to be plugged in. A week later, I contacted them back, and they said it had been ready for days. Upgrading a phone modem should not be this hard.