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Desert Online General Trading LLC

Dubai, United Arab Emirates

STEP ONE

Q: What is the first pair promise?

We are so confident you'll love your Step One underwear; we'll reimburse your first pair if you don't like them for any reason - even if you've already tried and worn them!

Q: Where are Step One's designed?

All our underpants are designed at Step One HQ in Sydney, Australia, and ethics are at the forefront of every decision made here at Step One, from the Sydney office to the bamboo forests.

Q: How do I care for my Step Ones?

We recommend a cold machine wash with a gentle soap to best maintain the integrity of the organic bamboo fabric. While we do recommend a line dry, you can tumble dry using a delicate setting and/or a low heat to prevent any damage to the garment.

Q: What's the difference between Boxer Brief's and Trunks?

The only difference between the two is that Boxer Briefs have 3 cm more leg length than the trunks.

Q: What type of underwear is best for me?

Boxer Brief - Designed for men with thicker legs

Product ID: 662224913

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STEP ONE

Have a Question? See What Others Asked

What is the first pair promise?

Where are Step One's designed?

How do I care for my Step Ones?

What's the difference between Boxer Brief's and Trunks?

What type of underwear is best for me?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews