---
product_id: 143890153
title: "SBV2402"
brand: "arris"
price: "R$101"
currency: BRL
in_stock: null
reviews_count: 4
url: https://www.desertcart.com.br/products/143890153-sbv2402
store_origin: BR
region: Brazil
---

# 1 Gbps speed Save $168/year 2 telephony ports SBV2402

**Brand:** arris
**Price:** R$101
**Availability:** ❌ Out of Stock

## Summary

> 🚀 Elevate Your Internet Game!

## Quick Answers

- **What is this?** SBV2402 by arris
- **How much does it cost?** R$101 with free shipping
- **Is it available?** Currently out of stock
- **Where can I buy it?** [www.desertcart.com.br](https://www.desertcart.com.br/products/143890153-sbv2402)

## Best For

- arris enthusiasts

## Why This Product

- Trusted arris brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Effortless Setup:** Plug, play, and activate with the SURFboard Central App.
- • **Maximize Savings:** Own your modem and cut rental fees!
- • **Xfinity Approved:** Compatible with plans up to 800 Mbps for seamless streaming.
- • **Dual Functionality:** Enjoy both internet and voice services in one sleek device.
- • **High-Speed Connectivity:** Experience blazing fast internet with DOCSIS 3.0 technology.

## Overview

The ARRISSURFboard SBV2402 DOCSIS 3.0 Cable Modem is designed for Comcast Xfinity Internet & Voice, offering a robust 1 Gbps port and two telephony ports. This modem supports internet speeds up to 800 Mbps, ensuring high-speed connectivity for all your devices while allowing you to save significantly on rental fees.

## Description

Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. The ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem is designed to bring you better connectivity, increase your network capability and provide faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and counting.

## Features

- Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees. For use with Xfinity Internet & Voice Service.
- Modem Technology: DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.
- Simple and Secure Set-up: Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking.
- Compatibility: The SURFboard SBV2402 is compatible with Xfinity Internet & Voice servive and is approved for cable internet speed plans up to 800 Mbps.
- Xfinity voice modem cable modem 3.0 compatible internet computer networking modems approved docsis docis3.0 1 gig best for high speed with fiber optic gaming gigabit wifi 6 voice SBV 2402 internet and voice plans

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Brand | ARRIS |
| Series | SBV2402 |
| Item model number | SBV2402 |
| Item Weight | 1.76 pounds |
| Product Dimensions | 1.8 x 7.1 x 7.1 inches |
| Item Dimensions  LxWxH | 1.8 x 7.1 x 7.1 inches |
| Color | Black |
| Manufacturer | CommScope |
| ASIN | B07M9J3YZM |
| Date First Available | April 2, 2019 |

## Product Details

- **Brand:** ARRIS
- **Internet service provider:** Xfinity ONLY
- **Connectivity Technology:** Ethernet
- **Compatible Devices:** Personal Computer
- **Product Dimensions:** 2.4"L x 8.5"W x 10.25"H

## Images

![SBV2402 - Image 1](https://m.media-amazon.com/images/I/71DdySvPYeL.jpg)
![SBV2402 - Image 2](https://m.media-amazon.com/images/I/71a--Z+crPL.jpg)
![SBV2402 - Image 3](https://m.media-amazon.com/images/I/71wYA+FUaxL.jpg)
![SBV2402 - Image 4](https://m.media-amazon.com/images/I/61bvT+9AivL.jpg)
![SBV2402 - Image 5](https://m.media-amazon.com/images/I/71OeA49myAL.jpg)

## Available Options

This product comes in different **Pattern, Style** options.

## Questions & Answers

**Q: Is this arris surfboard svg2482ac sold by amazon carried the intel logo on the modem as the picture shown?**
A: this modem has the flawed Intel Puma 6 chipset which causes problems with streaming video and gaming. Arris knew of this problem as far back as 2015 yet they still released this piece of junk new in 2017. Avoid at all costs if you plan to use this for gaming or video streaming, it is not reliable.

**Q: What chipset is used in the SBV3202**
A: No, only these have the effected Puma chipsets
Arris SB6190
Arris TG1672G
Arris TM1602
Super Hub 3 (Arris TG2492LG)  (commonly, Virgin Media)
Hitron CGN3 / CDA / CGNV series modems:
Hitron CDA-32372
Hitron CDE-32372
Hitron CDA3-35
Hitron CGNV4
Hitron CGNM-3552 (commonly, Rogers)
Hitron CGN3 (eg CGN3-ACSMR)
Hitron CGNM-2250 (commonly, Shaw)
Linksys CM3024
Linksys CM3016
TP-Link CR7000
Netgear AC1750 C6300 AC1900
Netgear CM700
Telstra Gateway Max (Netgear AC1900 / C6300) (Australia)
Cisco DPC3848V
Cisco DPC3941B / DPC3941T  (commonly, Comcast Xfinity XB3)
Cisco DPC3939
Compal CH7465-LG / Arris TG2492LG (commonly, Virgin Media Hub 3)
Samsung Home Media Server

**Q: Does this device still broadcast the the hidden and/or unhidden "public xfinity wifi"  ssid?**
A: The xfinity wifi does not appear anymore since I switched to this modem. I also disabled the modems Wi-Fi in favor of a better Wi-Fi router.

**Q: How come the price is almost $20 higher when I put this item in my cart?  Price jumped to $189**
A: Price changes every time.  Many times they only have a couple and when they are sold it jumps to the next seller.  It's happened to me many times.

## Customer Reviews

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    Great Product, especially if you Follow the written Installation Instructions (Don't call Comcast for Setup!)
  

*by K***R on Reviewed in the United States on July 25, 2018*

This is a good product and the price isn't bad if you really need both an Xfinity cable modem and a high capacity router.  This is one of only two models that Xfinity recommends for 400 Mbps internet connections that work with Xfinity's VOIP landline telephone service. These are the fastest cable modems that work with Xfinity's VOIP system.  And this was the less expensive option (although looking back it might have been worth spending more to get the other choice (a Netgear model) just because of the color.  This is the only white device on my computer desk and it really sticks out (LOL).According to at least one of the tech support people I talked to, a lot of people don't actually upgrade to a VOIP compatible modem.  If they have a working VOIP modem they can keep using it for phone service, while transferring their internet connection to a faster, Non-VOIP cable modem.  I didn't test this, but if it's true it means that you can get a Gbps capable DOCSIS 3.1 modem / router and instead of this unit.  I don't think I could have saved much money by doing this, but you might be able to.  Clearly there are a lot more cable modems to choose from if you don't need them to be Xfinity VOIP capable, so I would recommend you consider this before you buy.But if you do buy this unit with the intention of using it for VOIP with Xfinity, PLEASE, PLEASE, PLEASE DO NOT CALL XFINITY TECH SUPPORT TO HELP WITH THE INITIAL SETUP OF THIS DEVICE!It comes with an excellent set of Quick Start instructions that can prevent you from doing what I did, which is spend over an hour frustrating Comcast Agents and Tech support people on the phone trying to get it all set up in one step.  It just isn't set up to do that.As per the Quick Start Guide, you start the setup by connecting your coaxial cable and either an  Ethernet (preferred) or wireless connection to the modem from a PC, Mac, Laptop, or similar device with web access.  When you boot up the modem it automatically configures itself to go online and prepare itself for activation by Comcast.  Crucially this step takes 5-10 minutes and has to be completed BEFORE you can register it for your account.  Trying to start with the registration on the phone resulted in a bunch of frustration as the constant reboots ordered by Comcast messed up the software that the modem was trying to run to set itself up. Then, as per the Quick Start Guide, you can go online and use the  www.xfinity.com/activate web site to both register the modem to your account, and set up the SSID you and password you want to use, ideally the one you already used before the upgrade.  This automatically sets up the 2.4 and 5 Ghz bands to work off the same login and to switch automatically.  Only after doing this do you want to mess with the VOIP settings, which has to be done by phone.  The Quick Start Instructions give you a special number (1-855-652-3446) that apparently connects you to the tiny subset of Comcast techies that know how to transfer your VOIP service to this modem.I ignored these instructions and tried to let Comcast handle the installation over the phone.  The result was over an our spent with various techs trying to intervene in the process before the modem was ready for the next step.  I wasted everybody's time and effort.  In the end, the modem itself had to take over and fix the installation after the tech guys had succeeded in setting up the VOIP and making it impossible for me to connect to the internet.  Basically the modem had to go through it's initial setup protocol again AFTER it had been connected to my account and VOIP service.  And when I finally got back online, the modem itself brought up an Arris webpage where I was prompted to complete the WiFi setup by designating a custom SSID and Password, which I SHOULD have done during the registration process had I followed the instruction.In the final analysis it's pretty impressive that no matter how much you try to interfere with the setup process, Arris has this set up so that you will succeed under the power of it's own software.My advice, however, is to trust the Quick Start Guide and follow the steps they suggest.  Start with the automatic modem setup using a connected device, then do the Xfinity activation online, and then call the special number for the VOIP setup.Or, if you already have an Xfinity VOIP modem, you can apparently let that handle the VOIP and use this for the Ethernet and WiFi connections.  I didn't test this, but it is what I heard from Tech Support.All in all this is a very solid piece of equipment and its good to know that it will complete the install even if you do your best to mess it up.  I am getting all of the performance that is advertised now that everything is connected correctly.The only reason I hesitated to give this product 5 stars is that

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    ARRIS SURFboard
  

*by K***8 on Reviewed in the United States on February 26, 2024*

I decided to cut the cable cord.  In addition, I decided to stop paying rent on equipment and purchased my own.  I purchased the ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router which was recommended by my cable provider (Xfinity).  It was easy to install and works perfectly.

### ⭐⭐⭐⭐ 4.0 out of 5 stars







  
  
    Easy install. Gets the job done.  Save money.
  

*by G***S on Reviewed in the United States on March 10, 2021*

At one location, it was time to replace a 10 year old  a Motorola-branded Arris SB6121 with a perfect performance record.  I needed the "triple play voice" (MTA) feature at another location where the absolutely dreadful TG862 had been rented for way too long.I decided to avoid the used OEM models because of all the reviews by people accused of stealing them by the cable company.I bought two SBV3202 Used from Warehouse at less than half the price of new.  Both came in the original retail box with a quickstart guide, power cord, and yellow 12 inch category 5e patch cable.  One of the boxes looks Iike it slid down the warehouse floor a ways, but the contents were in very good shape for a used item.The pandemic has forced Comcast to get their self-activation game right.  Installation was easy.  Both modems (including voice) activated on Comcast without speaking to anyone using their Android app connected via LTE.  Just make sure you have the "primary user" name and password correct.Both modems test out at exactly the speeds subscribed to.  That's 600/15Mbps at my location and 300/6Mbps at the other.  It is disappointing that the Comcast upload speeds are so limited because the modem itself is capable of so much better.At the location where the all in one rented device was replaced, I installed 2 used ASUS model RT-N66U.  One as the main router and one as a supplemental AP in the entertainment room.  That entire setup, including modem. cost less than $100 and throughly puts to shame the performance of the rented Xfinity gateway.  Payback period 7 months.Just do it.  Amazon prime will take care of you if it doesn't work out, but I would not hesitate to recommend this budget friendly modem if you need one.  3 weeks in. No drops. Good looking logs on both units. Docking 1 star for the enormous size.

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---

*Product available on Desertcart Brazil*
*Store origin: BR*
*Last updated: 2026-02-21*